May 14. 2007 - Citrix GoToAssist and GoToMyPC Win Top Awards for Customer-centric Approach

Citrix GoToAssist and GoToMyPC Win Top Awards for Customer-centric Approach

Recognized for Quality, Excellence and Commitment to the Customer Experience

SANTA BARBARA, CA — 5/14/2007 — Recognizing overall excellence and a focus on the customer experience, Citrix Online, a division of Citrix Systems, Inc. (Nasdaq:CTXS), has won three awards from Technology Marketing Corporation’s (TMC) publications for their real time access and technical support solutions. Customer Interaction Solutions magazine named Citrix® GoToAssist® remote technical support a winner of their 2007 CRM Excellence Award. Communications Solutions magazine bestowed their Product of the Year Awards on both GoToAssist as well as the market leading Citrix® GoToMyPC® remote access service.  

“The Eighth Annual CRM Excellence Awards commend the companies that have proven to be true CRM partners to their customers and clients,” said Nadji Tehrani, founder and chairman of TMC. “Citrix Online has demonstrated to the editors of Customer Interaction Solutions that their products and services have substantially improved the processes of their clients’ businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset – their customers.”

“Citrix Online has been recognized with 2006 Product of the Year Awards for their excellence in technological advancement and application refinement,” said Rich Tehrani, TMC President and Group Editor-in-Chief. “Citrix Online has proven they are committed to quality and excellence in solutions that benefit the customer experience as well as ROI for the companies that use them. I am pleased to honor their hard work and accomplishments and look forward to more innovative solutions from them in the future.”

“It’s an honor to be the recipients of these prestigious awards,” said Brett Caine, general manager for Citrix Online. “We’re very pleased to be recognized for our product excellence and unwavering commitment to our customers who benefit from our business productivity solutions on a daily basis.”

Recently, Citrix Online announced the introduction of GoToAssist 8.0, designed to significantly enhance the remote support experience for both the customer and the service team. GoToAssist is the first online remote support application to offer support representatives the power to collaborate during a support session in a way that is transparent to the customer. The customer benefits from one-call problem resolution while the frontline representative gains on the job coaching by collaborating “invisibly” with other experts.

GoToMyPC, a managed service that provides secure, encrypted, remote access to PC desktops from any Internet-connected computer, recently added remote sound capability in its latest version, 6.0, enabling users to listen to anything on their remote PCs „Ÿ including music, voice-mail, videos and systems sounds for the true “like being there™” experience.

The CRM Excellence Award winners for 2007 can be found in the May and June issues of Customer Interaction Solutions magazine. TMC’s Product of the Year Award winners can be found on the Communications Solutions Web site.

For further information on GoToAssist and GoToMyPC, visit http://www.gotoassist.com and http://www.gotomypc.com. And, for a complimentary trial of GoToAssist 8.0, visit http://www.gotoassist.com/s/v8/pr/award.

About Citrix
Citrix Systems, Inc. (Nasdaq:CTXS) is the global leader and the most trusted name in application delivery infrastructure. More than 180,000 organizations worldwide rely on Citrix to deliver any application to users anywhere with the best performance, highest security and lowest cost. Citrix customers include 100% of the Fortune 100 companies and 98% of the Fortune Global 500, as well as hundreds of thousands of small businesses and prosumers. Citrix has approximately 6,200 channel and alliance partners in more than 100 countries. Annual revenue in 2006 was $1.1 billion.

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